1. These terms and conditions apply to all Maintenance and Breakdown Care plans. Ramki Heating shall use all reasonable care and skill in providing the labour and parts for repair to maintain the equipment as stipulated overleaf.
Eligibility
2. This plan is only available for domestic appliances.
3. This plan covers only boilers and systems which are installed in accordance with the manufacturer’s instructions and subject to a maximum age and boiler ratings as follows: 3.1 Conventional boilers must be under 15 years of age at inception and combination/condensing boilers must be under 8 years of age at inception.
3.2 The domestic boiler heating capacity must not exceed 150,000 BTU/HR input.
Start date
4. Once your application has been processed you will receive written notification of the start date for this plan.
5. Subject to these terms, this plan is valid for a period of 12 months only.
6. Payment for this plan must be made in total in advance.
Safety inspections
7. As soon as possible following the commencement of this plan, we will inspect your system to make sure it is safe and in good working order. An engineer will complete an initial safety inspection form to show you what has been checked.
8. If the inspection reveals a problem, we may, at our discretion, either:
8.1 Inform you what work is required and how much it will cost to complete the work;
8.2 Offer you an alternative plan which will not include the parts causing the problem; or
8.3 Cancel this plan and refund your money.
Renewals
9. We will contact you before this plan is due to expire with details of any changes to the price and terms and conditions, and offer you the chance to renew it.
10. We reserve the right to refuse renewal of any plan.
Cancellation
11. We will cancel your plan if:
11.1 You have given false information;
11.2 You do not make an agreed payment;
11.3 We find something wrong at the initial inspection;
11.4 We are not reasonably able to find parts to keep your system working safely; or
11.5 Circumstances arise which make it inappropriate for the plan to continue.
12. Subject to Clause 13, if we cancel this plan at any time, we will give you a refund calculated according to the number of complete months remaining of the plan.
13. If we cancel this plan following the initial safety inspection, we will give you a full refund.
14. If you cancel this plan with us, you will not be entitled to a refund.
However, you are entitled to a full refund if you cancel within seven working days of taking out this plan, as long as we have not carried out any work.
Repairs
15. Repairs covered by this plan will be carried out at no extra charge.
However, if you require us to carry out any repairs which fall outside the scope of this plan you will be charged at our normal hourly rate. Details of such rates are available on request.
16. Subject to availability of an engineer, if a breakdown or failure is reported before 5.00pm Mon - Fri, we will endeavour to call the same day.
17. If we decide a repair is considered to be impossible or uneconomical, we will give an allowance against the cost of any new boiler which is supplied and installed by us as follows:
Age of existing boiler (yrs) Allowance (%)
0-4 100
4-8 50
Over 8 20
18. If the spare parts required to repair your system are not available on the day, we will endeavour to order the part from our suppliers and have it available for the following day.
19. We may supply and fit adequate replacement parts of components which are not the same as the parts being replaced.
20. We reserve the right to use qualified sub-contractors.
Landlord’s safety records
21. Landlords are legally obliged to carry out an annual gas safety check on all gas appliances owned in the property to be let and hold a valid safety certificate.
22. If you are a landlord with residential tenants, it is your responsibility, to make sure that you have a valid certificate to prove your property meets the gas safety regulations.
23. We can carry out the inspections that are needed under these regulations at the same time as the annual inspection. In order for us to do this, you must have a valid and separate Platinum Plan with us for every gas appliance you own in the rented property. After the necessary inspections on all the gas appliances, we will provide (for a nominal fee), a written Gas Safety Record, confirming that we have completed a safety inspection on all gas appliances you own and including details of any faults we have found and any repairs that are required.
Using personal information
24. Information you provide or we hold may be used by us:
24.1 For identification purposes when you contact us;
24.2 To help us to detect fraud or loss, and
24.3 To contact you with information about other services and products we offer. We will not contact you in this way if you have previously told us not to do so
25. This plan does not include the following:
25.1 The cost of repairs required due to design faults or faults which existed prior to the commencement of this plan.
25.2 The cost of repairs relating to damage caused by you or any third party.
25.3 Any loss or damage to any property caused by the boiler or system breaking down for e.g. damage to carpets or ceilings due to water leaks (not directly caused by us).
25.4 The cost of any work which is carried out without our approval, or the cost of repairing the installation or any fault which someone who does not work for us causes by damaging or altering it.
25.5 The cost of removing sludge, hard-water scale or adding a corrosion inhibitor to the system, including the cost of any associated work. Signs that work is needed may include a noisy boiler, cold spots on your radiator(s), sludged-up pipes or poor circulation.
25.6 The removal of asbestos associated with any repair to the heating appliance or system,
25.7 The cost of repairing or replacing casings, decorative parts, paint work, enamel, batteries in programmers/gas fire ignitions, and any damage which does not affect the way the system works including resetting the controls of the central heating system.
25.8 Any part of the system (including flues, pipes, ducts and wiring) which are inaccessible in line with the current Health and Safety standards.
25.9 The gas supply pipe from the meter to the boiler.
25.10 All domestic water supply pipes, cold water tanks, taps, electrical immersion heaters, showers and their associated controls, pumps and booster pumps and all energy management systems and associated equipment.
25.11 Any loss you suffer because your system breaks down and the cost of rectifying faults caused by willful abuse or incorrect use of the system.
25.12 Damage caused by fire, lightning, explosion, flood, storm, freezing weather conditions or changes to or failure of any utility supply.
25.13 Accidental damage, theft, attempted theft or malicious damage.
25.14 Adjustments to time and temperature controls.
25.15 Any loss suffered due to a delay in the provision of spare parts by suppliers.
25.16 The replacement of the central heating appliance(s) or other gas appliance(s) in the event of spare parts not being reasonably available.
25.17 Any loss or delay caused by an industrial dispute or any other event outside our reasonable control.
25.18 The cost of supplying new or replacement towel radiators.
25.19 Costs protected by any manufacturers, supplier’s, installer’s or repairer’s guarantee or warranty.
25.20 Claims arising from using your equipment in a non-domestic or commercial environment unless we agree to the use in writing beforehand.
25.22 Routine maintenance, servicing, cleaning, descaling, turning on or lighting up the equipment and adjusting the switches and controls, sealed water pressure systems, except following a repair protected by the agreement, clearing airlocks and partially or fully blocked pipes, balancing and venting radiators or work caused by equipment which is not installed correctly.
25.23 The cost of replacing any item or accessory that is intended to be replaceable, including filters, nozzles and igniters, energy management systems and immersion heaters.
25.24 Loss or damage caused by your equipment not working or costs arising from difficulties in getting to the equipment. This includes pipe work under floor boards or pipe work contained in the fabric of the building.
25.25 Fuel lines to the boiler and flue systems from the boiler, hot water cylinders that hold more than 182 litres/40 gallons, unvented pressurized cylinders or boilers which exceed 58.6KW or 200,000 BTU/HR output.
25.26 Costs arising from not following the manufacturer’s instructions.
25.27 Any loss of profits or any special, consequential or other loss suffered or incurred by you whether directly or indirectly and whether or not as a result of negligence.
Home Moves
26. If you move home this plan may be transferred to the new home owner.
However, no refund will be given for the unexpired part of this plan and you may not transfer the benefit of this plan to your new property.
Third party rights
27. Nobody other than you will be able to benefit from this plan. Governing Law and Statutory Rights
28. This plan is governed by English Law. Purchasing this plan does not affect your statutory rights.
29. Any changes to these terms and conditions will be notified to you in writing.
