Heating Maintenance Care
A reliable, first-rate service to repair and maintain your central heating system.
Offering peace of mind at a fair price.
Our Maintenance and Breakdown Care plans include the following:
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A range of covers to meet your specific needs
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Priority service
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No limit to the number of call-outs
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Advice about your system from our qualified engineers.
Any questions you may have on ‘Ramki Maintenance and Breakdown Care’ or to request an application form.
Levels of Cover
Conventional / Condensing Boilers
Annual Breakdown
Silver Plan
This provides annual protection for your boiler, controls and system as follows:
- Boiler (including all component parts within);
- Time control (excluding energy management);
- Above ground internal pipe work, easily accessible and contained within the fabric of the building;
- Standard indirect hot water cylinder & expansion tank;
- Water circulating pump and motorised valves(s);
- Cylinder and room thermostat;
- Radiators and radiator valves.
Gold Plan
This provides the same protection as the Silver plan, plus:
- Annual carried out in accordance with the manufacturer’s recommendations and current statutory regulations.
Platinum Plan
This provides the same protection as the Gold plan, plus:
- Annual gas safety check on all gas appliances owned in the property to let and hold a valid gas safety certificate.
Extended Breakdown
New Installations
This provides protection for your boiler, controls and system for all new installations, for 3 years for a conventional boiler and 2 years for a condensing boiler, (including manufacturers guarantee), as follows:
- Boiler (including all component parts within);
- Time control (excluding energy management systems);
- Above ground internal pipe work, easily accessible and contained within the fabric of the building;
- Standard indirect hot water cylinder & expansion tank;
- Water circulating pump and motorised valves(s);
- Cylinder and room thermostat;
- Radiators and radiator valves.
Combination Boiler
Annual Breakdown
Silver Plan £169
This provides annual protection for your boiler, controls and system as follows:
- Boiler (including all component parts within);
- Time control (excluding energy management);
- Above ground internal pipe work, easily accessible and contained within the fabric of the building;
- Room thermostat;
- Radiators and radiator valves.
Gold Plan £199
This provides the same protection as the Silver plan, plus:
- Annual carried out in accordance with the manufacturer’s recommendations and current statutory regulations.
Platinum Plan £249
This provides the same protection as the Gold plan, plus:
- Annual gas safety check on all gas appliances owned in the property to let and hold a valid gas safety certificate.
Extended Breakdown
New Installations
This provides protection for your boiler, controls and system for all new installations, for 2 years for a combination boiler, (including manufacturers guarantee) as follows :
- Boiler (including all component parts within);
- Time control (excluding energy management systems);
- Above ground internal pipe work, easily accessible and contained within the fabric of the building;
- Room thermostat; Radiators and radiator valves.
Frequently Asked Questions
On Maintenance Contracts
How do I know what kind of boiler I have?
If you have a hot water cylinder in your house, then you have a conventional boiler.
If not, you have a combination boiler. Condensing boilers are specialist boilers and it is unlikely that you would have one of these in your home without being aware of it.
Is my boiler too old to be protected?
The age limit for a Maintenance and Breakdown Care plan depends on the type of boiler. Combination and condensing boilers can be protected until they are 5 years old while protection can be taken out on conventional boilers until they are 15 years old. Once you have taken out a plan on your boiler, you can normally continue to renew the protection for the rest of its life.
What is your limit for a repair?
There is a claim limit of £750 a year inclusive of VAT, which is more than sufficient for most central heating repairs. If any one repair is estimated to cost more than £150, the engineer must first gain approval before going ahead with the work.
If I have a problem, how long will an engineer take to arrive?
We always aim to have an engineer out to you within 24 hours, however during the winter months (when our engineers are busiest) it may take longer.
For how long can I protect my boiler on one plan?
Central heating systems can only be protected on an annual basis. However, when a plan expires, you can normally continue to renew it every year for the rest of its useful life.
What should I do if I smell gas?
Open all the doors and windows in your house. Don’t turn on any lights or electrical equipment, as they generate a spark. Go outside and call TRANSCO on 0800 111 999. They will send an engineer to make your boiler safe. You can then contact us for an engineer to come and repair your boiler for you.
