Call Us :
0208 813 4000
Email Us :
info@ramki.co.uk
0208 813 4000
Email Us :
info@ramki.co.uk
“Are you ready for
the winter?
Why risk being left
in the cold?
Best time to
service you
boiler is before the
winter months.
“Special offer on
annual service in
August”
the winter?
Why risk being left
in the cold?
Best time to
service you
boiler is before the
winter months.
“Special offer on
annual service in
August”
Service and Maintenance Contracts
FREQUENTLY ASKED QUESTIONS
How do I know what kind of boiler I have?
If you have a hot water cylinder in your house, then you have a conventional boiler.
If not, you have a combination boiler. Condensing boilers are specialist boilers and it is unlikely that you would have one of these in your home without being aware of it.
Is my boiler too old to be protected?
The age limit for a Maintenance and Breakdown Care plan depends on the type of boiler. Combination and condensing boilers can be protected until they are 5 years old while protection can be taken out on conventional boilers until they are 15 years old. Once you have taken out a plan on your boiler, you can normally continue to renew the protection for the rest of its life.
What is your limit for a repair?
There is a claim limit of £750 a year inclusive of VAT, which is more than sufficient for most central heating repairs. If any one repair is estimated to cost more than £150, the engineer must first gain approval before going ahead with the work.
If I have a problem, how long will an engineer take to arrive?
We always aim to have an engineer out to you within 24 hours, however during the winter months (when our engineers are busiest) it may take longer.
For how long can I protect my boiler on one plan?
Central heating systems can only be protected on an annual basis. However, when a plan expires, you can normally continue to renew it every year for the rest of its useful life.
What should I do if I smell gas?
Open all the doors and windows in your house. Don't turn on any lights or electrical equipment, as they generate a spark. Go outside and call TRANSCO on 0800 111 999. They will send an engineer to make your boiler safe. You can then contact us for an engineer to come and repair your boiler for you.
How do I know what kind of boiler I have?
If you have a hot water cylinder in your house, then you have a conventional boiler.
If not, you have a combination boiler. Condensing boilers are specialist boilers and it is unlikely that you would have one of these in your home without being aware of it.
Is my boiler too old to be protected?
The age limit for a Maintenance and Breakdown Care plan depends on the type of boiler. Combination and condensing boilers can be protected until they are 5 years old while protection can be taken out on conventional boilers until they are 15 years old. Once you have taken out a plan on your boiler, you can normally continue to renew the protection for the rest of its life.
What is your limit for a repair?
There is a claim limit of £750 a year inclusive of VAT, which is more than sufficient for most central heating repairs. If any one repair is estimated to cost more than £150, the engineer must first gain approval before going ahead with the work.
If I have a problem, how long will an engineer take to arrive?
We always aim to have an engineer out to you within 24 hours, however during the winter months (when our engineers are busiest) it may take longer.
For how long can I protect my boiler on one plan?
Central heating systems can only be protected on an annual basis. However, when a plan expires, you can normally continue to renew it every year for the rest of its useful life.
What should I do if I smell gas?
Open all the doors and windows in your house. Don't turn on any lights or electrical equipment, as they generate a spark. Go outside and call TRANSCO on 0800 111 999. They will send an engineer to make your boiler safe. You can then contact us for an engineer to come and repair your boiler for you.
Ours teams work in and around the following areas in:
Central Heating System Repairs and Maintenance |
Water Softeners |
Boiler Service and maintenance |
Corgi Engineer |
Landlord Gas Certificate
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